Assessment

Customer Care Assessment

The customer service sector requires the possession of a series of different skills. Whether you’re interacting with customers in person, on the phone, via email, or chat, knowing how to relate to others is key. The ultimate goal of the ideal customer service employee is to solve the customer’s problems, sincerely caring and ensuring the success of their intervention. The objective of this questionnaire is to examine the skills most in line with this profession.

Focus

The questionnaire analyzes the following soft skills: Service Orientation, Social Intelligence, Self-control, Assertiveness and Empathy.

Time for completion

6 minutes

 

Number of items

45

Nuova icona SC

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